Ruben one of the top notch Host’s on the property and is always just around the corner ready to take care of your every need! I am very impressed with his willingness to make the customer feel pampered. No pool, no hot tub, no spa, just take, take, take by Harrah's.The front desk staff is very friendly and helpful, in the times I've been there for check-in, the line moves along swiftly. A few minutes later I went to the counter to get my food, and they told me they forgot to charge her the 10 cents for tax! 10 f-ing cents! I was beside myself I was so angry! What a shame at how bad the corporate greed has become. She asked for another and they charged her $1.

My wife got a salad at the cafe, they gave her 1 dressing packet. I had 3 staff members (1 security and 2 food service) remark to me about how cheap this place is. No food comps no matter how much you play (have to use reward credits). Soda is free, but it is served in little plastic cups (~ 6 oz). What a joke! Casino gives you almost no comps.

Someone comes and sprays the room, but it still stunk afterwards. We walk in, and Holy S***, did it reek of cigarette smoke! We call down again, so WE don't get charged the $200 cleaning fee. So they moved us to another 'NON-smoking' room. Really? Out of 200 hotel rooms, ours was the ONLY one with no service!? I call BS on that. A few hours later, still no Wi-Fi, so we called to complain again, and they said it was only our room with no service.

The front desk blamed it on the rain, which I thought was a pretty shady and lazy excuse. What a joke! We booked 3 nights at the hotel for a NON-smoking room, driving 6 hours for a promotion that my wife 'won.' When we checked in, we had no Wi-Fi service.

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